MILANCH COTTON

Return Policy - Online Men’s Wear

At BRITISHMAN, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a simple and hassle-free return policy.

Eligibility for Returns:

• Return Window: You have 10 days from the date of delivery to return any item/s.
• Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
• Non-Returnable Items: For hygiene reasons, certain items such as underwear, socks, and swimwear are not eligible for return. Sale items and gift cards are also non-returnable unless stated otherwise.

How to Return:

• Request a Return: Visit our website and navigate to the "Returns" section. Enter your order number and select the items you wish to return.
• Prepare Your Package: Once your return request is approved, securely pack the items in their original packaging or a suitable alternative.
• Return Shipping Label: Print the pre-paid return shipping label provided in your email, and attach it to your package. If a pre-paid label is not provided, you are responsible for return shipping costs.
• Ship the Package: Drop off your package at any authorized shipping location.

Refund Process:

• Processing Time: Once we receive and inspect your returned items, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to your original payment method. You will receive an email notification confirming your refund.
• Shipping Costs: Original shipping fees are non-refundable, except in cases of damaged or defective items.

Exchanges:

• Direct Exchanges: We currently do not offer direct exchanges. To exchange an item, please return the unwanted item for a refund and place a new order for the desired item.

 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team within 3 days of delivery. We will arrange a replacement or issue a full refund, including shipping costs.

For any questions or assistance with your return, please feel free to contact our customer service team at [Customer Service Email] or [Phone Number]. We are here to help!

Thank you for shopping with BRITISHMAN.

 

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